For some industries, the need for accessibility of business documents has precluded records managers from outsourcing the storage of records. However, as the volumes of retained records continue to grow, the cost of real estate continues to climb, and the viability of going paperless is now achievable, records managers need to re-think their strategies for managing physical documents.

They need to look at outsourcing through the lens of their business needs and records management strategies. If outsourcing is the right decision, the selection of an outsource provider must be based on the vendor’s ability to contribute as a partner. For some companies with a records storage vendor, they still are lacking the “partner and trusted advisor” relationship.