The Challenge
A growing backlog of membership applications, caused by a manual and resource-limited process, strained service delivery and compromised data accuracy.
The Solution
Access’ document imaging solution and data entry services
The Results
About UFCW Local 1262
The United Food and Commercial Workers (UFCW) Local 1262 & Employers Benefit Funds is New Jersey’s largest local labor union, representing more than 32,000 supermarkets, retail, and other employees in New Jersey, New York, and Pennsylvania. It’s among the five largest local unions in the UFCW International Union, AFL-CIO.
Industry: Union/Food service & Retail
Company Size: Enterprise, 32,000+ members
Location: New Jersey, United States
“Because of Access we can now process member applications in two days instead of two weeks. And, we’re well equipped to handle the needs of our growing member base. Their willingness to listen carefully is unmatched."Harvey Whille, President, UFCW Local 1262
UFCW Local 1262 & Employers Benefit Funds processes an average of 2,700 new membership applications each month. Managing that volume meant hours of scanning and manually entering data—tasks handled entirely by one in-house resource. Unsurprisingly, a constant backlog of applications began to pile up, making it difficult for the fund office to maintain the level of service members expected.
Beyond struggling with volume, the organization knew its in-house records system wasn’t keeping pace. While other internal options were evaluated, each came with the same problem: they required additional staff—something the organization wanted to avoid. It became clear that the organization needed a broader, more scalable solution that could boost efficiency, support growth, and deliver long-term value.
The search began for a partner that could offer flexibility, reliability, and room to grow. That search led to Access.
To help eliminate the bottlenecks caused by manual processing, Access implemented a hosted document imaging solution for UFCW Local 1262 & Employers Benefit Funds. Each week, membership applications are captured, converted into digital images, indexed, and stored securely in an online portal, making them easy to retrieve at any time.
Access also performs full data entry on every application and delivers a complete data feed to the organization on a weekly basis. That information is then uploaded directly into the organization’s in-house system, giving staff fast, reliable access to accurate membership data.
With the new solution in place, the organization is prepared to scale. The number of membership applications is expected to grow nearly tenfold, and now they have the resources in place to handle them without sacrificing speed, accuracy, or security.
“They asked illuminating questions and made sure they understood our exact needs. Access is a world-class operation, a finely tuned machine.” – Harvey Whille, President, UFCW Local 1262
With Access’s hosted imaging solution, UFCW Local 1262 & Employers Benefit Funds decreased application processing time from two weeks down to just two days. This dramatic improvement equates to an 85% time savings, allowing the team to respond to member needs faster and with greater consistency.
Record accuracy has also improved significantly. Access’s quality control process includes multiple verification checkpoints during scanning and data entry, reducing errors.
By offloading manual tasks like scanning and data input, the organization avoided the need to hire additional staff or expand internal infrastructure. The reduced operational load has freed up valuable time and resources, enabling the in-house team to focus on delivering the highest possible levels of service to members.
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