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See below for a welcome message from our CEO, Rob Alston

“You will soon recognize that ours is a company based on simple, yet strong values. We call it ‘The Access Way.’ We continually REACH for our very best selves. This is who we are.” – Rob Alston

 

We’re sure you’ve got questions. See if we answered any of them below.

Will my services be impacted?

No, there will be no interruption in your services.

What does it mean now that you’re a part of the Access family?

For the time being, your current business processes will remain as they were. The Access team will strive to make this transition and the integration of your account as seamless as possible for you.

While there will be systems and invoicing changes in the future, we promise to communicate early and often before making any changes that could affect you or your team. Expect to receive those communications over the coming weeks and months.

“As a part of the Access family” means we want to show you how much we value you, not just through our words, but through our actions.

Can I learn a little more about Access?”

We enable our clients to manage their entire information lifecycle from creation though defensible disposition. Our solutions include advisory services for assessing, strengthening, and implementing information governance and retention policies, storage, indexing and shredding records, vault storage, and software applications for inventory and document management.

We are devoted to providing the very best service while delivering solutions tailored to fit your business objectives.

Are my records and documents going to be safe?

Access has a commitment to respect the highest of security principles. We comply with and follow strict chain-of-custody procedures. You can find out more about our certifications and affiliations by clicking here.

For the time being your records will remain at the facility in which they are stored now. It is possible they will be relocated in the future to a nearby, secure, and certified Access records center. Should this be the case we will notify you well in advance.

How do I store and retrieve my information/records/documents?

The way you store and retrieve information should not change in the near future. Access is committed to managing a smooth and seamless transition. Taking care of clients and delivering the very best service is always are top priority. Should you need anything, please contact your local office or Market Leader.

How do I pay my invoices?

For the next few weeks, things will remain largely the way they are today. If we anticipate any changes, we will communicate to you. In the meantime, should you have any questions regarding invoices or payments, please email us at clientsupport@accesscorp.com, or call 844-927-5483.

How do I order supplies?

For any immediate supply requests, please contact your local office. Over the coming weeks, we will introduce you to FileBRIDGE Records – a client facing records and information management tool that will enable you to easily order supplies online. Again, we are committed to actively communicating and working with you to ensure a seamless transition. Should you have any questions, please email us at clientsupport@accesscorp.com or call 844-927.5483.

Can I still use my current supplies? Can I order more?

Yes! Please contact your local account manager, or email us at clientsupport@accesscorp.com

Don’t see your question?

You can always contact us at clientsupport@accesscorp.com or by calling 1.877.345.3546.

In the coming weeks we will be providing you with an Access Welcome Kit. This guide will give you the in-depth guide to working with Access as we help your achieve your information governance and records management objectives.

In the meantime, be sure to visit the rest of accesscorp.com to learn more about how we’re transforming the way people manage information.