Seasoned industry marketer joins Access to launch new client-driven support programs
LIVERMORE, CA — October 23, 2012 – Access Information Management, the largest privately-held records and information management services provider in the United States, announced today the addition of Shaun Stevens as Vice President of Client Experience.
Shaun Stevens has over twenty years of experience in the records management industry, focused on business development, marketing and operations. Most recently, Shaun served as the Senior Director of Product Management at Cornerstone Records Management where he also held roles in sales, operations and business development. Shaun began his career as an information management practitioner, focused on data protection services. His subject matter expertise, experience and leadership abilities led to a number of marketing and operations-related executive positions with many leading organizations in the RIM industry.
Steven’s new role with Access includes development and implementation of client-focused programs, including improved customer care and account management processes; new client feedback portals and the launch a new user group network. Stevens will work closely with Access clients and managers to identify and address areas of improvement for client experience.
“I am proud to join the Access team during such dynamic growth,” said Shaun. “Access has set the bar high for continued growth and client commitment and I look forward to building new programs that will increase the level of communication between clients and team members and then using that feedback toward process improvement.”
“The Vice President, Client Experience is a newly created position at Access and it is with great pride and excitement that I announce, the appointment of Shaun Stevens to this essential position. And, furthermore, I have wanted to work with Shaun for years,” said Rob Alston, Access’ Chief Executive Officer. “His background and industry knowledge make Shaun an ideal fit to help us deliver valuable, new client-driven products and services. In support of Access’ ongoing customer commitment, Shaun will guide the further growth and improvement of client relations, throughout the nation.”
About Access Information Management (www.InformationProtected.com)
Access Information Management is the largest privately-held records and information management (RIM) services provider in the United States. A trusted partner to clients spanning multiple industries and markets throughout the country, Access’ complete suite of services includes records management, data protection (electronic computer media), secure destruction, and digital formatting services. The valuable business services Access provides allow clients to focus on their core businesses while reducing the costs and risks associated with document retention, management and final disposition. Access is backed by growth equity investor Summit Partners.