The Challenge
A continuous backlog of applications was making it difficult for the fund office to provide desired levels of service to its members.
The Solution
Access’ document imaging solution and data entry services
The Results
About UFCW Local 1262
Industry: Union/Food service & Retail
Company Size: Enterprise, 32,000+ members
Location: New Jersey, United States
“Because of Access we can now process member applications in two days instead of two weeks. And, we’re well equipped to handle the needs of our growing member base. Their willingness to listen carefully is unmatched."Harvey Whille, President, UFCW Local 1262
UFCW Local 1262 & Employers Benefit Funds receives an average of 2,700 new membership applications monthly. Maintaining a comprehensive database of memberships requires labor-intensive scanning of those applications and manual data entry of specific information. The organization used an in-house system with one dedicated resource to accomplish it all. The result: A continuous backlog of applications made it difficult for the fund office to provide desired service levels to its members. In addition to wrestling with a significant volume of membership data, UFCW Local 1262 & Employers Benefit Funds was anxious to increase the efficiency of its in-house records management system. The organization evaluated other in-house systems, but all required additional staff—an expense it wanted to avoid. Looking further, the organization determined that a broader solution would best meet its growing needs and offer the greatest return on investment. The next step: Find a provider whose depth and breadth of services offer unlimited flexibility in the future. UFCW Local 1262 & Employers Benefit Funds found Access.
“They asked illuminating questions and made sure they understood our exact needs. Access is a world-class operation, a finely tuned machine.” – Harvey Whille, President, UFCW Local 1262
Access implemented a hosted document imaging solution to capture, index, and redundantly store UFCW Local 1262 & Employers Benefit Funds membership applications. Now, Access converts weekly volumes of membership application documents into images, which the organization retrieves through a standard, secure, browser-based interface. Access also conducts a comprehensive data entry function, providing a weekly data feed of all membership application information.
Access uploads this data into the organization’s in-house system within 48 hours. The Access solution enables the organization to meet its growing need to provide easily
More users have access to membership information, which is expected to increase by nearly ten times the current amount.
UFCW Local 1262 & Employers Benefit Funds provides the highest possible levels of service to its members by processing applications and accessing critical information more timely and efficiently. By providing document imaging and records management, Access has enabled the organization to regain and better align the focus of a valuable resource to perform other critical tasks. New membership applications are now processed in two days instead of two weeks. Data entry is cleaner, and records are more accurate.
Access provides an unprecedented level of quality control in its imaging operation, especially in its data entry process, including multiple checkpoints for accuracy and error correction. Without investing in hardware, software, or technology, UFCW Local 1262 & Employers Benefit Funds have gained significant business continuity and disaster recovery capabilities inherent to the Access-hosted imaging solution.
Are you ready to take control of your information lifecycle? We manage documents for over 30,000 companies in North America. Let us help you manage yours.
